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  • Writer's picturePaul Vanchiere

Chapter 7: The Patient’s Experience as a Mirror for Your Practice

1. How do you currently elicit patient feedback?

2. Which of the following steps could help your practice get direct patient feedback?

a. Patient survey

b. Regular parent focus groups

c. Complaint/suggestion box

3. What training does your staff need to encourage them to elicit feedback from patients?


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Chapter 3: The Individual Mirror- Understanding Yourself

1. Imagine that you have a talking magic mirror like the one in the fairy tale. You: “Mirror, mirror, on the wall, who is the best boss of them all?” Choose the mirror’s response: a) You’re the best b


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