1. How do you currently elicit patient feedback?
2. Which of the following steps could help your practice get direct patient feedback?
a. Patient survey
b. Regular parent focus groups
c. Complaint/suggestion box
3. What training does your staff need to encourage them to elicit feedback from patients?
Thinking of a recent or current difficult experience in your practice, identify: 1. The feedback mechanisms through which you can gain insight(s) into the problem 2. How the difficulty correlates with
Take another look at the list of feedback channels that are listed under the subsection Using Mirrors to Improve Leadership and Management Practice. Below, please list any additional feedback channels
1. Imagine that you have a talking magic mirror like the one in the fairy tale. You: “Mirror, mirror, on the wall, who is the best boss of them all?” Choose the mirror’s response: a) You’re the best b