• Paul D. Vanchiere, MBA

Chapter 7: The Patient’s Experience as a Mirror for Your Practice

1. How do you currently elicit patient feedback?


2. Which of the following steps could help your practice get direct patient feedback?

a. Patient survey

b. Regular parent focus groups

c. Complaint/suggestion box



3. What training does your staff need to encourage them to elicit feedback from patients?



©2018 by Managing The Mirrors.

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