• Paul D. Vanchiere, MBA

Chapter 1: The Staff Mirror- Understanding People and Situations

Thinking of a recent or current difficult experience in your practice, identify:

1. The feedback mechanisms through which you can gain insight(s) into the problem

2. How the difficulty correlates with Maslow’s Hierarchy of Needs

3. In dealing with people and the situation, what kind of mirror do you need? Is it better to use a full-length mirror so you can see the entire picture, or a smaller vanity mirror that might enable you to look more closely at a particular aspect of the situation? Could a “blind spot” mirror be of assistance?

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