Chapter 4: The Staff Mirror- Understanding Your Team
1. When was the last time that the staff of your practice came together to interact in a business or social setting?
2. What are some of the benefits that could be gleaned from doing so?
3. Look back at the example about the Christmas bonus. How would you work to generate ownership for the decision among the rogue physicians for that decision? How would you address that kind of insubordination among colleagues? What would you do to regain trust and build a deeper understanding among your staff regarding the decision that was made?